WE WANT TO HEAR FROM YOU

Contact Astrong today to reach our team with questions, feedback, or support requests. Our page is designed to make it simple for you to communicate with us, whether you need assistance with products, orders, or general inquiries. We value every message and strive to respond promptly and professionally.

Through this contact page, you can get in touch via email, phone, or our online form. Each submission is carefully reviewed to ensure your questions or concerns are handled efficiently. By providing multiple ways to connect, our page allows you to choose the method most convenient for you.

We encourage you to contact us about product information, sizing, shipping inquiries, or any suggestions that can help improve our services. Our dedicated team reviews each message thoughtfully, ensuring your experience with Astrong is smooth and satisfying. Using this contact page also lets you provide feedback on your shopping experience, helping us continue to enhance our products and customer support.

At Astrong, we take every seriously. The page reflects our commitment to accessibility, transparency, and customer satisfaction. Whether you are a first-time visitor or a returning customer, reaching out through our page ensures that your questions are answered quickly and clearly.

Contacting us also keeps you informed about new collections, exclusive promotions, and company updates. Our team is here to guide you, provide personalized support, and make sure your experience with Astrong is seamless and enjoyable. By using our page, you can trust that your inquiries will be handled with professionalism and care.

Visit our page today and experience how easy it is to communicate with a brand built for the strong. From support to guidance, the page is your direct link to Astrong’s responsive and helpful team. the page is your direct link to Astrong’s responsive and helpful team.

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FREQUENTLY ASKED QUESTIONS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at supportus@astrong.shop. Please note that returns will need to be sent to the following address: 3838 N Ravenswood Ave Suite 100 #3008 Chicago, IL 60613.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at supportus@astrong.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at supportus@astrong.shop.

Please be advised that final sale items are not eligible for refunds.

We mainly ship through USPS. For larger orders, we do use UPS.

All in-stock items ship directly from Chicago, typically the day after your order is received. Ground shipments generally arrive within 1–7 days, depending on your proximity to Chicago.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.